1. Return Window

You may request a return or exchange within 5 days of the delivery date shown in your order tracking, provided the original labels/tags are still attached (see Section 3 below). Requests made after this window cannot be accepted.

2. Eligibility Conditions

To be eligible for a return, items must be:

• Unused, unwashed, and unworn, with all original tags/labels attached
• In their original packaging
• Accompanied by the original invoice or order confirmation

For hygiene reasons, innerwear, socks, and items marked "Final Sale" at checkout are not eligible for return or exchange unless they arrive damaged or defective.

3. Product Labels & Tags

• Returns will not be acceptedif the product's original labels/tags are missing or have been removed.
• If the labels/tags are intact and have not been removed, the return must still be initiated within the 5-day return window from delivery.

4. Gift Boxes

Gift boxes are non-refundable and cannot be returned or exchanged once purchased.

5. How to Request a Return

To start a return or exchange, go to My Orders and select the item you'd like to return, or email info@minikie.com with your order number and the reason for the return. Our team will confirm eligibility and share pickup or drop-off instructions within 24–48 hours.

6. Exchanges

Need a different size or color? We offer a hassle-free exchange within the same 5-day window, subject to stock availability. If the requested item is out of stock, we'll process a refund instead.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, including any shipping charges paid, at no extra cost to you.

8. Refunds

Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. If you paid via cash on delivery, the refund will be issued to your provided bank account or store credit, as you prefer.

9. Return Shipping Costs

Returns due to a change of mind (e.g., wrong size selected) may incur a return shipping fee, which will be deducted from your refund. Returns due to our error (damaged, defective, or incorrect items) are always free.

10. Contact Us

Questions about a return or refund? Reach out to us at info@minikie.com and our team will be happy to help.